Information Technology Support Specialist
- Post Date:10th September 2021
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Senior IT 2nd Line Support
Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management, and brand protection.
About the role
This is an exciting opportunity within the UK IT Team based at our HQ near Cambridge. The UK team deliver IT services to staff and sites across the UK, both within the buildings and to the hundreds of staff working from home. The UK has a mix of R&D, manufacturing and office facilities at these sites. We provide deskside support, networking, virtual server and business systems support and implementation; everything that is required to ensure that our UK employees can carry out their roles effectively.
One of the key responsibilities will be assisting our 1st line support team who handle requests through our service desk system. Providing additional technical support as well as helping to deliver improved services to our internal customers. The role will require support of the infrastructure that keeps our teams working: Windows based virtual servers, Windows laptops and desktops, business applications running on our servers, network cabinets, network connectivity, Wifi, mobile phones. In the role you would be using recognised business tools: VMware, Active directory, AD Manager, Office365, SharePoint. You would be supporting business communications through an 8×8 cloud phone system and Microsoft Teams.
We capture and generate knowledge to help our team and our internal customers. We have a strong technology roadmap to transform the business; we are looking for a candidate who will be motivated to help us to transition successfully between the old and the new. Domino is investing in a continuous improvement culture, adopting better working practices and looking for new technologies and working practices to deliver excellent service to our internal customers.
This role is ideally suited to an individual with experience of IT support in a business and the enthusiasm to learn more. You’ll be passionate about our internal customers and the high-quality service that we need to deliver, motivated to positively face and adapt to challenges as we transform to new improved services.
You will be capable of taking on projects and problems, designing solutions, and doing so within good working practices which deliver an excellent result for our customers. You would be expected to do this with the support of others, both within our team and outside; coordinating and managing projects that deliver the right solution.
We’re looking for an individual who empathetic with our customers, who understands our core quality of service values and is passionate about learn about new technology. This is a full-time role in our HQ, with the occasional need to travel to other sites to assist with their services.
You will need to work independently in all parts of our sites and possibly at times when other Domino staff are not present. For this reason, the role requires you to complete the Aviation Security clearance background checks as set out by the Civil Aviation Authority. This includes a Disclosure and Barring Service check and evidence of work/education positions dating back 5 years. Further checks may be required if there are gaps in work/education history or if the 5 years includes extended periods outside the UK.
As well as a competitive salary, we offer a generous benefits package including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, enhanced maternity leave, medical insurance as well as scheme such as the Cycle Scheme and the Tech Scheme. We know that training and development is essential for us all to progress our careers and there will be lots of development opportunities to progress your career with Domino. We think Domino is a great place to work and this role will be fun, challenging and really rewarding. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility and if you join us you will become part of an award-winning global team. Please click on ‘Apply’ and you will be directed to a web form where you can upload your CV. Positions may be at an advanced stage of the recruitment process and can close at any time.