Customer Service Specialist

In the role of Customer Service Specialist you will be based at our Sheffield site providing customer service and support to our internal and external customers, resolving problems, researching complex information and building customer relationships.

The position ideally requires someone with previous customer service experience and the ability to speak and write both French and English. In return we offer an attractive salary, hybrid working, ongoing learning and development and a career in a global company.

Responsibilities

• Places customers sales orders in a timely fashion
• Receives and handles complex customer needs regarding the organization’s products and services,
• Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.

Qualifications

• Customer service experience resolving customer concerns and providing excellent customer service
• Experience developing correspondence and communications
• Experience applying department policies and procedures to different situations
• ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications are desirable
• Experience of producing export documentation and knowledge of the export process and incoterms
• Language skills desirable – French as well as English

Our offer…

• Work life balance
• Competitive compensation programme
• Company contributed pension scheme
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes
• Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.