Customer Senior Data Analyst for eCommerce

Job Description

About the job

Are you a data driven individual who loves spotting the latest consumer trends and insights? If this sounds like you, then this role is for you! We are currently seeking a professional to deliver impactful Customer intelligence insights.

In this role, you will deliver Customer Insights and Analytics for the eCommerce and direct to consumer in EMEA. As part of the Customer Management team, you share objectives of improving customer acquisition, customer value and base monetization by finding opportunities to grow and strengthen HP in the region. You’ll play a key role in the digital transformation journey through driving critical business assessments and delivering meaningful insights across our dynamic organization.

Scope

• Develop an in-depth knowledge of relevant data sources. Build meaningful metrics by identifying relevant data, combining datasets appropriately and writing corresponding SQL queries.
• Collaborate with BI and data operations to secure a single customer view analysis and the creation of valuable customer data points and contact history across channels.
• Run analysis and generate consumer data insights in a structured, analytical way to clearly communicate actionable findings.
• Develop high-quality reporting focused on consumer value monitoring – including customer strategy, acquisition efficiency, customer value development and brand engagement.
• Deliver Customer KPIs measuring strategies and programs performances.
• Effectively communicate insights and recommendations to business leaders to help support data-driven decision-making.

Required Experience

• 5+ years of experience developing data insights, preferably with an emphasis on customer value and strategy.
• Ecommerce and/or digital environment experience, preferably measuring customer strategies performances, improving customer acquisition, growing customer value and/or reducing customer attrition and churn.
• Hands-on analytics experience with extraction and combination of data from databases.
• Ability to convert raw data into impactful reports and insights.
• Data science knowledge preferred
• Master degree in a numerical field (e.g., Business, Economics, Engineering) or equivalent related professional experience.

Technical Expertise

• Analytics and database: SQL, Python/R a plus
• BI visualization tools for reporting and insights: Tableau
• Advanced proficiency with Excel and PowerPoint
• Clickstream data and web navigation visualization tools a plus

About You

• You have excellent quantitative, analytical and critical thinking skills.
• You are passionate about driving growth through data and insights.
• You are a strategic thinker with a roll-up-the-sleeves attitude and an obsessive approach to execution.
• You are comfortable with complex matters, with the ability to effectively break down complex information into understandable insights
• You are a team player and you value an international and inclusive environment as well as relationships with diverse stakeholders, partners and multidisciplinary teams.

What We Offer

• • Opportunity to work in an international organization with colleagues coming from all over the world.
  • Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
  • An attractive benefit package
  • Women, Multicultural, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
  • We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day
  • Opportunity to work in an international organization with colleagues coming from all over the world.
  • Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
  • An attractive benefit package:
    • Health & Life insurance
    • ticket restaurant vouchers
    • HP product discount
    • Flex optimization program: Kindergarten tickets, public transportation tickets
    • Work life balance /flexible working hours and possibility for hybrid work agreement (2 days/week from the office and the rest work from home)
    • Women, Pride, Young employees, Sustainability, Multicultural and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
    • We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day
    • Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
    • Love sports? Then take advantage of our sports center (indoor and outdoor) with regular coordinated activities
    • We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy and general health
    • Free daily printing Happy hour – from photographs, to large posters. And Hands-on workshops to print with the latest technology

About HP

• You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

• So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

• HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

• Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!