Technical Service Representative

Sherwin-Williams
  • Bolton, UK
  • Post Date: 10th September 2019
  • Apply Before: 31st December 2019
Job Overview
Summary:
  • Reporting to the Technical Services Manager EMEA, the main purpose of this role is to assist and support the business in the development of new and existing business by the provision of a high level of technical expertise
  • The successful candidate will maintain and improve the company's technical reputation and high standards of support by technical services
Responsibilities:
  • Provide support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise
  • Support the business units in the development of existing and new business in agreed market areas whilst protecting the technical integrity of the company
  • Supply technical advice in all forms of communication to customers, ensuring it is technically correct at all times
  • Investigate and resolve all types of customer complaints by following the appropriate procedures and ensuring all issues are answered in a professional and technically correct manner
  • Carry out trials of company products for customers in a professional manner, ensuring that all trials are planned and carried out correctly
  • Provide technically correct and accurate reports, literature and specifications for customer use
  • Maintain and update management systems which record commitments made, progress achieved, current workloads and constantly review this with the Technical Service Manager
  • As required provide long term support and supervision to global projects in agreed timescales
  • Provide support to fellow team members and their projects as required
  • Travel to customer sites as and when required in order to resolves issues or queries locally
  • Ensure all work is carried out to a technically high standard, within agreed HS&E guidelines, and a proactive approach is taken to all requirements
Requirements:
  • Technical background e.g. chemist/senior chemist desirable
  • Experience of coatings sector
  • Full and clean driving license
  • Degree qualified, or equivalent
Preferred:
  • Technical knowledge of Sherwin Williams' products
  • Customer service excellence
  • Ideally PFP experience
Job Detail
  • SalaryTBC
  • ExperienceExperience of coatings sector, technical background
  • QualificationsDegree qualified or equivalent
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