Showroom Manager

Job Description

About the job

At Little Greene, we make beautiful products for people with personality. Our showrooms are the jewel in our crown: a place of colour, inspiration and expert assistance. We want our customers to be inspired to make their home a place of beauty, using our unique colour palette and collection of wallpapers.

Showroom Managers are responsible for every aspect of the day-to-day management of our showrooms, including sales, staff, stock and resources management. They and their team of Showroom Assistants are often the first contact a customer has with Little Greene so play a vital role as a brand ambassador in our showrooms.

Reporting to the Head of Retail, our Showroom Managers will have:

·      Experience in a retail sales environment at Store / Showroom Management level.

·      Experience in and a passion for colour and interior design.

·      A passion for training and development of their team, with proven results.

·      A strong background in driving sales and achieving business targets.

·      A strong attention to detail and will be highly organised.

·      Exceptional communication and customer service skills – especially over the telephone and via email.

·      Confidence with use of IT systems such as Word, Excel, EPOS system.

·      The ability to work under pressure to meet tight deadlines.

·      The ability to work well as part of a team and also on their own.

THE ROLE INCLUDES

·      Recruiting, training and developing a showroom team of passionate, experienced and professional individuals.

·      Motivating the Showroom Assistants and Colour Consultants to achieve company targets as a team.

·      Promoting the showroom locally, ensuring a continued high level of footfall, and creating and delivering engaging events.

·      Delivering excellent service to ensure consistently high levels of customer service.

·      Exercising stock control and management, ensuring the right level of products are available at all times.

·      Responding to customer complaints and concerns in a professional manner.

·      Liaising with Head Office to ensure the showroom is supported at all times – especially with marketing materials and new product launches.

·      Assisting customers with their projects, through expert knowledge of all Little Greene colours and wallpapers.

·      Responsibility for store administration duties such as managing showroom budgets and updating financial records.

·      Completing customer orders which can be in store, via email and via the telephone.

·      Mixing and preparing any paint orders in store.

·      Placing customer and showroom stock orders through the Little Greene ordering system.

·      Liaising with clients in a confident, engaging manner via email, telephone and in person.

·      Promoting the Colour Consultancy offer to all appropriate clients.

·      Ensuring a high level of visual presentation in the showroom.

·      Attending events and trade shows whilst acting as an ambassador for the brand.

·      Ensuring compliance with company and legal Health and Safety requirements.