Showroom Manager

Farrow & Ball Ltd
  • Post Date: 18th June 2020
Job Overview
  • Harrogate, North Yorkshire
  • Oversee the day to day running and operations of the showroom and be the driver in increasing footfall and sales
  • Ensure that the showroom team are fully supported and equipped to meet the high standards that are required by our brand
  • Using KPI analysis to inform decisions, motivate the team and drive sales
  • Actively developing and executing local marketing initiatives that drive footfall into the Showroom
  • Create viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community
  • Working cross functionally with the Marketing and Brand team to ensure the Farrow and Ball image and showroom look and feel is aligned and maintained to this standard
  • Ensuring window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing
  • Ensuring a commercial approach to organising showroom maintenance and refits as required
  • Accurately monitoring, analysing and reporting sales patterns and trends
  • Driving the colour consultancy service from both inside and outside the showroom ensuring all employees are promoting and selling the service to achieve sales targets
  • Actively coaching and developing a showroom team who can exceed customer expectations and sales targets
  • Responsibility for stock management and ordering, managing a high value stock inventory, ensuring banking is correctly undertaken
  • Assist colleagues with the support of the Farrow and Ball stockist network as appropriate
  • Delivering an excellent customer experience by articulating and promoting "Why Farrow and Ball"
  • Provide accurate colour advice and technical advice as to product and suitability
  • Ensuring health and safety is maintained within the showroom
  • Have knowledge and relevant experience of leading a team
  • Experience in achieving targets in a retail sales environment
  • Exceptional commercial acumen
  • Background in design/interiors/creative industry is desirable
  • Commercially minded with a proven ability to demonstrate driving sales/LFL growth
  • Be instrumental in managing, motivating and developing the showroom team to ensure that targets are exceeded as well as acting as a role model to the team by displaying professional behaviours
  • A competitive salary, reviewed annually based on individual performance
  • 24 days' annual leave which increases with length of service (plus bank holidays)
  • Group Pension Scheme, matched by F&B
  • Access to Perkbox, our retail discounts platform
  • Employee Assistance Programme with 24/7 support
  • Employee Share Plan
  • Company Sick Pay
  • Enhanced Maternity and Paternity pay
  • Life Assurance
  • Refer a Friend scheme
  • Cycle to Work scheme
  • Season Ticket Loans for travel
  • Free tea and coffee
Job Detail
  • SalaryCompetitive plus benefits
  • ExperienceExperience in achieving targets in a retail sales environment
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