Showroom Assistant

Farrow & Ball Ltd
Job Overview
Location:
  • Cheltenham showroom (22.5 hours per week)
  • Responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed targets
Responsibilities:
  • Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times
  • Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements
  • Ensuring that Farrow & Ball customers are extended the highest levels of customer service at all times, servings customers in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability
  • Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times
  • Processing cash and credit transactions accurately, dealing with customer refunds
Requirements:
  • Exceptional communication skills
  • Proven sales and customer satisfaction record as well as the ability to work in a high paced environment
  • Ability to multitask, IT literacy and a technical knowledge of paint and wallpaper desirable
  • Prepared to work as part of a team and assist or carry out other duties during periods of high workload, sickness, holidays and emergencies
  • This role will require regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed
Job Detail
  • ExperienceSee requirements
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