Showroom Assistant

Farrow & Ball Ltd
Job Overview
Summary:
  • Solihull - 15 hours per week
  • Responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed targets
Responsibilities:
  • Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times
  • Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements
  • Ensuring that Farrow & Ball customers are always extended the highest levels of customer service, serving customers in a courteous and professional manner
  • Handling customer complaints efficiently
  • Providing accurate advice on colour and suitability
  • Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times
  • Processing cash and credit transactions accurately, dealing with customer refunds
  • Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies
Requirements:
  • Exceptional communication skills
  • Proven sales and customer satisfaction record
  • Be able to work in a high paced environment
  • Ability to multitask
  • Be IT literate
  • Having technical knowledge of paint and wallpaper desirable
  • Regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed
Benefits:
  • A competitive salary, reviewed annually based on individual performance
  • 24 days' annual leave which increases with length of service (plus bank holidays)
  • Group Pension Scheme, matched by F&B
  • Generous staff discount on F&B products
  • Access to Perkbox, our retail discounts platform
  • Employee Assistance Programme with 24/7 support
  • Employee Share Plan
  • Company Sick Pay
  • Enhanced Maternity and Paternity Pay
  • Life Assurance
  • Refer a Friend Scheme
  • Cycle to Work Scheme
  • Season Ticket Loans for travel
  • Free tea and coffee
Job Detail
  • Salary£8.65 to £8.91 plus benefits
  • ExperienceProven sales and customer satisfaction record
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