Key Account Manager

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Key Account Manager

  • Post Date:13th April 2021
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Job Description


Key Account Manager – UK & Ireland

Reports to: Regional Sales Manager – UK & Ireland



Sales Team

Global Supply Chain


Key Accounts/Customers

Mission Of The Role

To take responsibility for the development of key accounts for the UK & Ireland region. Strategic sales, commercial skills and Sales Excellence techniques, to be fully utilized in order to maintain and grow sales, profit and market share for the division. The role serving the focus market segments of HVI and O&G in line with divisional strategy.


Servicing key accounts whilst prospecting for new business in line with SherPlan, providing detailed numbers, market and customer information during quarterly reviews

Produce a SherPlan (business plan) to develop and deliver maximum sales, volumes and profit

Support, adopt and utilize as part of your daily activities ensuring visibility of project/customer information

Prepare and perform detailed presentations to internal and external personnel when appropriate – usually at Board level

Actively partake in the annual Appraisal process and any ongoing reviews

Establish and build strong relationships with external and internal partners (CST, GSC, TSD, FEET, PDM etc.)

Negotiate term contracts for supplies ensuring all documentation is signed, accepted and filed correctly

Negotiate price increases as advised by the business ensuring all relevant targets are met

Handle potential customer complaints and mitigate claims ensuring closure to satisfaction of both parts

Provide advice on paint systems and our product line in conjunction with latest company policy

Understand the needs of our key customers and translate those into cost effective specifications

Organising Customers trials in association with Technical Service Department

Provide advanced product forecasting working closely with Customer Service/Global Supply Chain and provide monthly updates

Ensure a sound product mix is supplied in order to meet budget, increase margins and profitability

Liase with colleagues in Customer Service to develop a strong relationship with departmental influencers in your key accounts

Ensure all internal reporting is completed in a timely fashion with correct information – namely SalesForce, Monthly Reports, Sherplan, Appraisals, Concur etc. maintaining accurate records and files

To encourage and develop a team culture both within own team and across the Company

Enable and deliver effective training & development for individuals and the team

Ensure a proactive approach to the implementation of all H&S and security requirements

Produce servicing plans for new and existing business, analyzing market trends, identify opportunities and threats

Ongoing SWOT analysis and any budgetary adjustments that may be necessary

Provide monthly update report on progress, losses, market conditions and competitor activity

Work with the project development team to ensure the region is in the place to secure all available projects

Aim to ensure Sherwin Williams are the sole or primary supplier for all key accounts

Candidate Requirements

Qualifications/ Experience:

Strong B to B Sales Experience


Experience in same/similar industry

Protective coatings background

Personal Qualities And Behaviours


Focus on results

Customer focus

Problem solver

Organisation & Planning expertise

  • Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**

    Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

    At Sherwin-Williams, we’re proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to

    Basic Qualification

    Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.

    Equal Opportunity

    An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.