Junior Customer Success Executive
- Post Date:12th August 2024
- Views 58
Job Description
About the job
Employment Type: Permanent – Full Time
Location: Lancaster UK
Description
Yordas Helix unites our expert consulting with an interactive digital solution to deliver unparalleled insight into continuous chemical compliance and risk management. Helix brings together product information with our wealth of regulatory experience and compliance data and empowers users to evaluate the impact of regulatory change across their products and wider business. The platform works as a continuous improvement ecosystem of applications, structured to enable you to build a customised experience unique to your needs.
Helix is an ecosystem of applications that includes the following:
SDS Manager
Tonnage Tracker
Compliance Navigator
Substance Inventory and Notifications
Yordas Helix is part of the Yordas Group, a leading international provider of scientific and technical services, regulatory advice, sustainability services and training to industry in the fields of chemicals management and risk assessment. Originally founded to provide commercial services relating to the EU REACH Regulation, Yordas Group now provides a suite of services and global regulatory compliance and chemicals management support.
Job title: Yordas Helix – Junior Customer Success Executive
Grade: Dependent on experience
Location: Lancaster, Forchheim – In person / Hybrid
Salary range: Dependent on experience, full-time position
Summary
Working within the Yordas Helix team, the Yordas Helix Sales Associate will work to support the pre or post-sales experience of our rapidly growing Chemical Management SaaS platform. This junior role will provide the successful candidate with the opportunity to join a dynamic and exciting market and interact with some of the world’s most recognisable brands.
Role And Responsibilities
Potential Responsibilities (dependant on experience)
- Product demonstration: Conduct product demonstrations and presentations to potential clients, clearly communicating the features and benefits of the product or service.
- Relationship management: Build and maintain strong, long-lasting customer relationships, becoming a trusted advisor for clients
- Customer Onboarding: Conduct onboarding sessions and training for new customers to ensure they understand how to use the product effectively.
- Customer Success: Act as a point of contact for any ongoing client support, issue resolution, and follow-up on any additional needs or upsell opportunities.
- Strong Communication: both written and oral; willingness to present to individuals and groups at a senior management level and to travel to events
Demonstrable Experience
- Experience of interacting within a professional environment
- Good knowledge of MS Office and G-suite
- Understand and present complex technical information
- Demonstrate an understanding of sales within a SaaS would be desirable
- An ability to work to organisational deadlines and KPI’s
Profile And Qualifications
The successful candidate will be a driven and motivated team player. It is essential for them to have excellent written and verbal communication skills and possess a strong and demonstrable aptitude for all aspects of the sales and business development process. It is not expected that the successful candidate will have existing knowledge in chemicals or chemicals regulations and full training will be provided on this topic.
Staff Benefits
Dependent on location, we offer an excellent range of staff benefits, including:
- Pension Scheme and Medical Benefits
- Generous holidays
- Professional Development
- Social Culture
- Potential for Flexible working
To apply please click the link: https://www.linkedin.com/jobs/view/3977849729
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