HP Sustainable Packaging Customer Success Manager

Job Description

This is a unique opportunity to join the HP team and have full exposure to one of the most exciting business innovations at HP Inc. You will be part of the Sustainable Packaging team.

The HP Sustainable Packaging strategy is to go against single-use plastic packaging, and it brings a novel fiber technology that replaces single use bottles and other containers at full functionality, comparable cost, plastic-free and compostable pack. This is a clear market disruption that will help save the planet from an ecological disaster.

This role will help Fast Moving Consumer Goods (FMCG’s) brands move into a fiber pack project. Main objective of this person is to successfully drive new fiber pack projects, from the technical standpoint, from beginning to the end, ensuring brand’s full validation of the new product.

This Role Requires

• Strong mechanical or materials engineering background
• Proven customer facing skills
• Experience in project management of the sale and adoption of new solutions in customer premises

This Includes (but Not Limited To)

This person will be accountable to define and execute the introduction and expansion of HP’s technology into selected key accounts (brands).

• Qualification of the account potential and fit into the new technology
• Pre-Sales Application/Product analysis
• Formulation of unique Value Propositions for HP into the account
• Define and agree project milestones and timelines
• Work with HP’s back-end design and fabrication teams to deliver upon the agreed milestones
• Work with Sales key account managers on the proposals for the brands
• Expand offer by agreeing to new projects

Part of his/her day to day will be split between:

• Customer interfaces
• Working with the technical team to define the solutions
• Putting together proposals and reviews
• Track and report the account delivery progress

We are looking for a professional with a high degree of technical skills and customer empathy.

This person will act as a customer success manager working across different disciplines but does not manage other employees as a primary job function.

Main Interfaces For This Person Will Be

• Customers and Partners
• HP Sustainable Packaging Sales team
• HP Sustainable Packaging R&D team
• HP Sustainable Packaging management

Specific Deliverables

• Account deployment of HP Sustainable Packaging solutions (i.e. fiber bottles)
  • Project management
  • Qualification, prescription and delivery
• Account expansion
  • Identification of new product opportunities
  • Agree with the Account on the roll out of new projects

Knowledge And Skills Required

• 5+ years of experience in Mechanical or Materials Engineering
• Proven experience in engineering roles including account deployment of technical solutions
• Proven knowledge of the Packaging Industry
• Excellent written and verbal communication skills
• Social skills – ability to deal with diverse inter-cultural individuals and teams
• Ability to interface effectively with all levels of management, functional disciplines and external customers and partners
• Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross-business unit programs, including communicating with internal and external stakeholders and directing matrixed teams and resources.

What We Offer

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• An attractive benefit package
• Women, Multicultural, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day
• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• An attractive benefit package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
  • HP product discount
  • Flex optimization program: Kindergarten tickets, public transportation tickets
• Work life balance /flexible working hours
• Women, Pride, Young employees, Sustainability, Multicultural and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with regular coordinated activities
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy and general health
• Free daily printing Happy hour – from photographs, to large posters. And Hands-on workshops to print with the latest technology

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!