Customer Support Engineer

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Customer Support Engineer

  • Post Date:1st September 2021
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Job Description

Customer Support Engineer – Field Based

Location: Southern England (South East, South, M4 Corridor)


About Us

Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management, and brand protection.

About the role

Joining the UK Field Service team, the Customer Support Engineer will be visiting our commercial clients to provide solutions and support across the range of Domino coding, marking and printing technologies. As the face of Domino you’ll carry out installations, preventive maintenance, equipment health checks and repairs. With the ability to positively influence the efficiency for our customers you’ll investigate, diagnose and rectify faults, capturing material, labour and stock accurately within our service management systems. In this customer facing role you’ll be able to positively influence customer relations, and input into product design and feedback sales and other commercial opportunities to colleagues.

This role will enable you to become a specialist in the Domino range of products, visiting both small and multinational clients across southern England. Working with a high level of autonomy closely supported by the Regional Service Manager, internal technical support team and your peers this is an excellent opportunity for someone who enjoys overcoming technical challenges and working collaboratively with customers and colleagues.

About you

This is a great opportunity for an experienced Field Service Engineer with an electro-mechanical, technical or engineering background. We operate within multiple industries and in this role, you’ll be supporting customers across a range of sectors such as Food, Beverage, FMCG Manufacturing and Packaging, therefore familiarity within these industries would be beneficial. We’re seeking candidates who enjoy the technical challenges, working with customers and maintaining accurate records. Accuracy, attention to details and a methodical approach to fault finding is essential. Representing Domino for the region, you’ll be reliable and organised with the ability to communicate technical information to a non-technical audience and identify further commercial opportunities. Candidates will be required to travel as part of the role therefore a full driving licence is essential.

What you can expect

As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and a vehicle as part of the this role.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.

Click on ‘Apply’ and you will be directed to a web form where you can upload your CV. Positions may be at an advanced stage of the recruitment process and can close at any time.