Customer Service Supervisor

As a Customer Service Supervisor within our Automotive division you will evaluate changes that could improve results, monitor performance, resolve issues and coach, lead and develop our Customer Service team.

This role is based at our Sheffield site and is ideal for someone with good export experience and a history of being a Customer Service Supervisor.

Responsibilities

• Supervises staff and takes a lead role in the hiring, training, evaluating performance, providing compensation recommendations, and determining disciplinary actions when necessary.
• Develops appropriate policies and procedures to ensure compliance with customer service principles and practices and applicable laws, rules, and (export) regulations, monitors compliance with these areas.
• Assists with developing sales, customer relationship, customer retention, production, operations, and related business strategies for the specific group and presents them to management.
• Manages the development, analyses and review of a variety of operational reports to improve cycle times, workflow volumes, and accuracy of customer data, and implements program changes as required.
• Oversees and manages customer service or account management issues with other departments, sites and divisions, including senior management communications.
• Works closely with the relevant internal department to ensure the smooth introduction of new or acquired products, replacement of discontinued operations, and related product or operational changes.
• Manage order input & handling process for defined customer base in ERP system
• Manage customer complaints associated with orders, deliveries, returns, coordinating internally fast resolution and response to the customer

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or equivalent education and experience.
• Supervising and evaluating employees.
• Export order knowledge including Incoterms essential
• Managing customer service and sales programs, such as SalesForce.com.
• Providing consultation and advice various operational issues.
• Implementing programs, policies, and procedures.
• Applying intermediate sales, marketing, and account management principles and practices.
• Interpreting and applying department policies and procedures and applicable laws, rules, and (export) regulations.

Our offer…

• Work life balance – flexible working schedule
• Competitive compensation programme
• Bonus plan
• Company contributed pension
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.