Customer Service Specialist

Job Description

About the job

Position Summary:

Provides complex order entry management and order tracking and follow up for customer. Responsibilities include entering more complex order types in local ERP system, (i.e. export orders, sample orders, returns orders, etc.), based on customer request: clarifying customer requirements and order details, ensuring internal coordination with planning, logistics and price management in order to meet requested delivery date, regulatory and legal document requirements and other Sherwin commitments. Prepared to respond to more complex customer questions and managing problem solving.

Key objectives:

• To supply the ordered goods on time in the right quantity, with the correct price at the right customer end destination
• To keep and commit to supply agreements with our customers
• To set up and provide error free documentation to internal and external customers
• To meet or exceed functional team and personal objectives
• Customers know their CSR as competent working partner
• Deals and interacts with customers from receipt of the order to delivery
• To offer customers an intensive and individual high quality service
• To ensure that customers remain loyal to our company
• To comply with working and quality targets set by direct line supervisor
• To maintain an overview of the progress of customer orders
• To be aware of customers’ requirements and ensure that these are fulfilled

Main Responsibilities:

• To process orders for the following SW sales areas / Key customers Customers based in Scandinavia, Russia and various European locations, IC sites
• To record orders in consideration of available production deadlines and delivery conditions based on instructions issued by Sales & Marketing Department
• Manage consignment warehouses making sure customers’ figures match SW figures and no discrepancies are reported, filing of documentation related hereto
• To support logistics activity for export orders providing export documentation depending on country of destination and customers’ requirements
• To monitor deadlines until goods are received by the customers
• Back order Management – act proactive towards customers
• Process claims associated with orders, returns, issue Credit note, etc. (apart from QC issues)
• Maintain intensive contact with customers to be aware and understand their requirements, suggestions, etc.
• Perform additional duties as per CS Manager instructions
• Maintain a proper and structured filing system
• Work in accordance with our business ethics policy as well as be compliant with our ISO, SOX, business ethics and EH&S policy

WELCOME TO SHERWIN-WILLIAMS

Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

At Sherwin-Williams, we’re proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.

• Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**

Basic Qualification:

Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.

Equal Opportunity

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law .

Primary Location:

Finland-FI_Locations-VANTAA

Other Locations:

United Kingdom-SOUTH YORKSHIRE-SHEFFIELD, Poland-PL_Locations-RZESZÓW, Italy-Bologna-BOLOGNA, Italy-Bologna-PIANORO, Sweden-SE_Locations-NASSJO

Work Locations:

FIN Vantaa Plant

Malmarintie 20

Vantaa , 01380

GBR Sheffield Plant

Thorncliffe Park

Sheffield , S35 2YP

POL Rzeszów Ofiice

Podkarpacka 59A

Rzeszów , 35-082

ITA Bologna Headquarters

Via di Corticella 205

Bologna , 40128

ITA Pianoro Plant

Via del Fiffo 12

Pianoro , 40065

SWE Nassjo DSC

Industrigatan 44

Nassjo , 571 37

Travel:

No

Job Posting:

Jul 11, 2023

Schedule:

Full-time

Respond By:

Ongoing

US Dollar (USD)