Customer Service Representative
- Post Date:9th January 2024
- Views 105
Job Description
About the job
Job Description
In the position of a Customer Service Representative for Sherwin-Williams you will be assisting customer and answering queries about our leading products.
Responsibilities
- Assist customers by determining needs and presenting appropriate products and services.
- Handle customer enquiries via the telephone by providing accurate information regarding products and
- Product applications and process telephone and email orders accordingly.
- Act as liaison between Customer and Sales Rep/Tech Rep..
- Establish first class communication channels with customers and suppliers to ensure no interruptions in supply chain at all levels.
- Assist Sales Reps in making product recommendations to customers and resolving product knowledge questions.
- Ensure sales transactions are completed accurately.
- Document and refer potential sale leads to Manager and/or Sales Rep.
- Follow pricing guidelines when quoting customers.
- Ensure customers’ quality and service expectations are consistently met.
- Ensure that CRM “best practices” are operated consistently
Qualifications
The education, skills and experience we are ideally looking for…
- Strong experience in customer relation skills.
- Experience of working in a commercial organisation.
- Ability to prioritise own workload
- Adaptability; innovative, forward thinking.
- Strong organization skills.
- Ability to work in a team-oriented, collaborative environment.
- Microsoft Office (Word, Excel, PowerPoint).
- Proficiency in Software use Fluent in English
Our offer:
- Work life balance – hybrid and flexible working schedule in non operation roles
- Competitive compensation programme
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes
- Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**
About Us
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.