Customer Service and Logistics Administrator

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Customer Service and Logistics Administrator

  • Post Date:23rd July 2021
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Job Description

12 Month Fixed Term Contract

Purpose Of Role

The main purpose of the job is to provide efficient customer service and to administer customer’s orders and logistics.

Main Accountabilities

  • To receive, process and confirm customers’ orders for the UK and the rest of the world.
  • Liaise if necessary with Finance department with regard to credit control.
  • Liaise with Production planning to ensure orders are despatched within Synthomer and customer’s timescales.
  • Provide cost-effective solutions to non-standard orders to meet costumer expectations
  • Place orders for all transport modes ensuring accurate loading lists and freight accruals and prepare the dispatch paperwork.
  • Arrange import and export clearance in a timely manner.
  • Process and prepare export and import documentation as per customer and country requirements.
  • Liaise with carriers / hauliers to ensure the correct documentation is in place to avoid any delays in the supply chain relating to importing and export materials.
  • Ensure that all parties within supply chain are up to date with any changes.
  • Raise relevant billing documents, process customer returns and credit notes in line with company authorisation policy.
  • Ensure all relevant month end procedures including consignment stock is completed within the timescale.
  • Being responsible for pricing and customer master data.
  • Ensure all tasks are completed in accordance with the department SOPS and the Quality Management Systems.
  • Ensure the Company Health, Safety and Environmental Policy is adhered to and developed within the customer service and logistics team.
  • General ad-hoc office duties.
  • Support with any departmental projects.

Person Specification

  • Experience in supply chain ideally within import and export.
  • Customer service experience.
  • Education ideally up to degree level. Minimum requirements, education to GCSE level, with high grades in Maths and English..
  • Problem solving and good organisational skills.
  • Being able to work on their own initiative.
  • Microsoft Office proficient.
  • Good communication skills (written and verbal).
  • Ability to be flexible and take out of hours calls when problems and issues occur.

Why Synthomer?

We are ambitious!
We have grown significantly – both organically and inorganically. We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we’re recognized in the top-quartile for chemicals manufacturing safety.

We believe in high challenge, high support!
We are keen to let you contribute in real roles from day 1. We expect a lot, but offer a lot, too. This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning. So, be up for an inspiring long-term career adventure.

We personalize our approach to development!
At Synthomer, you won’t find generic career tracks or development programs but rather a one-size-fits-one approach to employee development. We’ll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.