Customer Service Advisor – Wootton, Bedford

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Customer Service Advisor - Wootton, Bedford

  • Post Date:17th September 2020
  • Views 251
0 Applications
  • Salary Competitive Plus Benefits
Job Description

£21,500 per annum

Teknos

Permanent

Full time

Purpose of Job

Assist customers in a professional and courteous manner with their everyday commercial and technical queries. Operate an integrated systems package to enter product orders and distribution instructions.

Business Structure

Teknos (UK) Limited, part of the Teknos Group, is responsible for Group sales in The UK and Ireland.

The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from 2 sites in Bicester and Belfast. Site activities include the handling, processing, tinting, storage and shipment of coatings, of which the majority are water based.

The main administration centre for the UK and Irish business is in Bicester, with a team of 6 people responsible for sales administration functions.

Key Objectives

Provide customers with effective support for sales ordering, commercial and technical queries.

Maintain the flow of sales orders within the computer system, to enable management to make effective operating decisions.

Input sales order information into despatch system and liaise with despatch companies.

Work closely with other departments, keeping them up to date with any information that will contribute to the smooth running of the business.

Provide administration support to the department supervisor and help maintain the statutory records of the company.

Gain a sound knowledge of the products we sell, to provide professional advice to our Customers.

Such other duties and tasks as are allocated to you at the discretion of the Company