Customer Service Advisor

Are you passionate about delivering exceptional customer experiences? Farrow & Ball are currently looking for a experienced and dedicated individual to join our Customer Services team in Wimborne as an Advisor. We are offering this position on a full-time basis – Monday to Friday (shifts between 8am – 8pm, with occassional Saturdays). This position is also offered on a hybrid working basis with the expectation to connect with colleagues and team once to twice a month.

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As a Customer Service Advisor, you will be recognised as a product expert, guiding customers with colour and application advice for the projects they are undertaking. If you thrive on providing best in class service, in a fast paced environment and finding creative solutions to meet customer needs, we invite you to bring your passion and expertise to our Farrow & Ball family.

What we expect from you as a Customer Service Advisor.

Key Responsibilities:

• Build strong relationships with customers to maximise sales, increase revenue and encourage repeat purchase
• Always consider preparation and application when recommending product to avoid post application complaints / issues.
• Provide customers with colour advice and promote colour consultancy products where appropriate
• Deliver a professional sales experience that feels natural, unpressured and conversational to build rapport and make the customer feel like an individual.
• Ability to establish what the customer wants, convert this to needs and influence where appropriate to ensure the customer obtains the best end result
• Deliver an outstanding experience in all our interactions
• Promote the company and the product with passion
• Data entry
• General administration

Key Attributes:

• Customer Experience: Previous experience in customer service or a call centre background is essential, highlighting your dedication to delivering exceptional experiences
• Communication: Showcase your exceptional verbal and written communication skills, leaving a lasting impression in every interaction.
• Problem Solving: Exhibit your quick thinking and problem-solving prowess, along with fantastic attention to detail.
• Systems: Displaying proficiency in the Microsoft Office Suite – word, outlook ExCel etc. Telephony systems along with online chat system experience being desirable.
• Multi-Tasker: Excel in a dynamic, fast paced setting, skillfully managing priorities and tasks across a mulitude of customer facing platforms.
• Personable: Past experience in customer interacting position with a friendly, articulate and professional attitude and a positive perspective on work

What You Can Expect From Us

• 24 days’ annual leave (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to Retail and Gym discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Subsidised bus transport across localised bus service

At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy.