Customer Service Advisor

This is an exciting role for a Customer Service and Admin professional looking for a new challenge and career opportunities. In this role you provide assistance to customers and colleagues throughout the Sherwin-Williams customer service operations across the UK and Germany. This position is ideal for someone with some customer service experience, someone local to Bolton, looking for career development and to work within a global organisation.

Responsibilities

• Dealing directly with customers to ensure effective order management
• Liaising with Area Sales Managers, and customers to ensure that the whole process, through to dispatch is managed effectively
• Act as an partner to the customer by offering all possible alternative products if required
• Manage customer and the Area Sales Manager’s expectation – provide effective communication of service levels
• Drive solutions and utilize all available resources in order to meet the needs of the customer
• Drive and improve the ‘end to end’ order management process
• Provide necessary information required by the customer including price, technical, health & safety information, consumption reports and account information
• Negotiate order priorities with the demand planning department to best serve customer requirements
• Manage orders in line with standard procedures and a focus on dispatch deadlines and correct pricing
• Provide product, price and delivery information to customers and colleagues in a timely manner

Qualifications

• Customer service and Business to Business experience required
• Experience of working in a fast pace, dynamic office environment
• High level of commercial awareness
• Fully conversant with order management processes and procedures
• High level of attention to detail
• Ability to forge excellent relationships
• Excellent, professional phone manner

Our offer…

• Work life balance
• Competitive compensation programme
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.