Customer Service Administrator

Farrow & Ball Ltd
Job Overview
Responsibilities:
  • Inputting orders into the system and acknowledging them when they come in
  • Pro-actively logging issues with cases and deliveries
  • Liasing with third party companies when required
  • Accurately maintaining customer records
  • Providing support and covering the team as and when required
  • General administrative and adhoc clerical duties to support the customer service team and the wider business where needed
Requirements:
  • Proactive and professional approach to work
  • Exceptional attention to detail and organisational skills
  • IT literate
  • Excellent verbal and written communication skills
  • Office experience would be desirable but not essential
Benefits:
  • A competitive salary, reviewed annually based on individual performance
  • 24 days' annual leave which increases with length of service (plus bank holidays)
  • Group Pension Scheme, matched by F&B
  • Generous staff discount on F&B products
  • Access to Perkbox, our retail discounts platform
  • Employee Assistance Programme with 24/7 support
  • Employee Share Plan
  • Company Sick Pay
  • Enhanced Maternity and Paternity pay
  • Life Assurance
  • Refer a Friend scheme
  • Cycle to Work scheme
  • Season Ticket Loans for travel
  • Free tea and coffee
  • Free onsite parking at our head office
Job Detail
  • SalaryCompetitive Plus benefits
  • ExperienceSee requirements
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