Customer Service Administrator

Farrow & Ball Ltd
Job Overview
Summary:
  • 37.5 hours per week
  • Overall purpose of the role is to provide an efficient and professional support service to the customer service teams
Responsibilities:
  • Responsible for all customer services administration processes to include:
    • Order inputting
    • Order acknowledgements
    • Case logging of product and delivery issues
    • Liaising with third party carriers when required
    • Maintaining customer records
    • Provide support and cover for other administrators, as required
    • General administrative and ad hoc clerical duties to support the CS Team and wider business where needed
Requirements:
  • Exceptional attention to detai
  • IT skills to include IFS, Outlook, MS Word, Excel & PowerPoint
  • Excellent verbal & written communication skills
  • Language skills would be desirable
  • Approachable
  • Solutions orientated
  • Team player
  • Drive, enthusiasm and a proactive 'can do' attitude
  • Confidentiality
  • Flexibility
  • Able to challenge at all levels to improve the business
  • Exceptional organisational skills with sound ability to prioritise workload
  • Lead by example by 'living' the organisations values each day and demonstrating high levels of motivation
  • Quality/right first time focus
  • Passionate and determined
  • Proactive and inquisitive
  • Conscientious and diligent striving for excellence
  • Ensure customer service is not compromised during period of high workloads, sickness, holidays and emergencies
Job Detail
  • SalaryCompetitive Plus benefits
  • ExperienceSee requirements
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