Customer Service Administrator

Farrow & Ball Ltd
  • Wimborne, UK
  • Post Date: 14th August 2019
  • Apply Before: 14th November 2019
Job Overview
Summary: The overall purpose of the role is to provide an efficient and professional support service to the customer service teams. The customer services administrator will possess both excellent organisational and communication skills, have a flexible, proactive and professional approach to work and be a real team player. Responsibilities:
  • Order inputting
  • Order acknowledgments
  • Case logging of product and delivery issues
  • Liaising with third party carriers when required
  • Maintaining customers records
  • Provide support and cover for other administrators, as required
  • General administrative and ad hoc clerical duties to support the CS Team and wider business where needed
Requirements:
  • Exceptional attention to detail
  • IT skills to include IFS, Outlook, MS Word, Excel & PowerPoint
  • Excellent verbal and written communication skills
  • Language skills would be desirable
  • Approachable
  • Solutions orientated
  • Team player
  • Drive, enthusiasm and a proactive 'can do' attitude
  • Confidentiality
  • Flexibility
  • Able to challenge at all levels to improve the business
  • Exceptional organisational skills with sound ability to prioritise work load
  • Lead by example by 'living' the organisations values each day and demonstrating high levels of motivation
  • Quality/right first time focus
  • Passionate and determined
  • Proactive and inquisitive
  • Conscientious and diligent, striving for excellence
  • Excepted to undertake other duties, as directed, to ensure customer service is not compromised during period of high workloads, sickness, holidays and emergencies
Job Detail
  • SalaryCompetitive Plus benefits
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