Customer Service Administrator

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Customer Service Administrator

  • Post Date:29th April 2022
  • Views 143
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Job Description



Customer Service Administrator based at our Sheffield office in the UK. The role will report into the Customer Service Team Leader.

As a customer service administrator you will be required to efficiently liaise with internal and external stakeholders to ensure that customer satisfaction is exceeded on a daily basis and to work towards agreed weekly, monthly and annual standards and KPI’s.

You will be part of a small team responsible for order processing, liaising with internal and external departments such as demand planning, the warehouse team and transport planning. You will be the first point of contact for all communication from the key accounts and sales teams. A key element of the role is to ensure that all service failures are recorded, with minimum delay, and all necessary investigation is carried out either internally or via our Distribution/Warehouse partners. Our aim is continuous improvement to our customer base.

Core Responsibilities To Include

  • To provide Customer Service Excellence to new and existing customers constantly striving for continuous improvement.
  • To serve customers by providing product and service information, resolving product and service issues.
  • Processing multiple orders received via email, phone, fax, customer portals and EDI systems
  • Answering incoming calls from internal and external customers in a professional and competent manner
  • To answer, log and resolve all inbound enquiries to the department in a timely manner
  • To arrange the uplift of unwanted stock from customers, raising credit notes and investigating complaints
  • To ensure sales teams are fully supported at all times
  • Liaise with our 3rd Party Logistics providers to resolve delivery issues
  • Working as part of a small team in a fast paced office, towards one common goal
  • To have the skills and knowledge to be able to provide adequate cover for colleagues
  • General office administrative tasks and ad hoc duties within the scope of the role


  • Telephone experience coupled with an effective telephone manner and the ability to handle difficult customers in a sympathetic but authoritative manner.
  • Experience of working under pressure in a fast-moving, busy office
  • Experience of working to pre-set targets and deadlines
  • Experience of working as a team player who is able to work on their own initiative and as part of a small, dedicated team.
  • Knowledge of ERP systems. Knowledge and previous use of Microsoft Word, Excel and e-mail.
  • Computer literate with good keyboard skills.
  • Excellent written and verbal communication skills


Educated to GCSE/A Level level including GCSE Maths and GCSE English

NVQ Customer Service Level II Or NVQ Administration Level II desirable but not essential.


  • Knowledge of ERP systems. Knowledge and previous use of Microsoft Word, Excel and e-mail .
  • Computer literate with good keyboard skills.
  • Excellent written and verbal communication skills
  • Knowledge of export and import process documentation is desirable but not essential


Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

At Sherwin-Williams, we’re proud of the company we keep our family of loyal employees. To learn about our company and our culture go to

  • Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**

Basic Qualification

Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.

Equal Opportunity

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.