Customer Experience Administrator

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Customer Experience Administrator

  • Post Date:20th October 2022
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Job Description

Customer Experience Administrator

Fixed Term Contract (2.5 years)

Full Time

About Us

Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.

About the role

A fixed term position for 2.5 years, this role will support the Quality Manager and Supply Chain Manager in meeting the key planning, production and delivery objectives. This will be done through effective administration of routine tasks which will include, but is not limited to, supporting Quality team for preparation of Customer specific Quality documents, Supply Chain & Dispatch teams for updating daily dashboards on BI tools and excel templates. The role holder will also be responsible for responding to and managing direct or indirect customers queries and updating daily transactional reports.

About you

  • This role would suit a recent graduate of a business related discipline, or somebody with solid experience in a previous administration role.
  • Awareness of ERP systems (e.g. Oracle, SAP) is extremely advantageous.
  • The ability to analyse complex data.
  • An effective multitasker.
  • An understanding of modern manufacturing methods, such as Lean or 6S, is advantageous.
  • Exceptional people skills with the ability to communicate at all levels, with a customer centric approach.
  • Adaptability and resilience in a fast paced environment.

Background Checks

Due to the nature of this role the successful candidate will need to complete background checks including a DBS check and 5 years’ employment/educational references – these will need to be completed before the successful candidate can start the role.

What you can expect

As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few! We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.

Positions may be at an advanced stage of the recruitment process and can close at any time.