CRM Project Manager

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CRM Project Manager

  • Post Date:11th March 2022
  • Views 209
0 Applications
  • Career Level Senior
Job Description

As our CRM Project Manager you will be responsible for designing and developing solutions, including infrastructure, security, integration and test of the solutions according to existing strategies, principles and best-practices to meet the organisation’s current and future business needs. This involves understanding existing systems and technology, including comprehending the relationships, dependencies and flows of information.

Your Responsibilities Will Include

  • Front and lead the digital part of CRM projects in close collaboration with Commercial stakeholders, Business analysts, solution architect and external consulting agencies
  • Ensure and secure digital excellence in the CRM area together with the rest of the Commercial department and your colleagues within Digital
  • Build and maintain relationships with key stakeholders to understand business needs and ensure cost-effective deliveries in line with overall Hempel strategy as well as Enterprise Architecture guidelines
  • Manage the implementation and rollout of the CRM capabilities and other strategic and Commercial projects to deliver highest possible business value for Hempel
  • Management reporting on project statuses

Key Tasks

  • Acting as Scrum Master for CRM projects ensuring the project is following Agile principles
  • Facilitate business stakeholders in defining overall CRM roadmap as well as epics, features and user stories
  • Ensure involvement of relevant Digital stakeholders
  • Contribute to standardisation of methods and tools within Digital and across Hempel
  • Management of external suppliers in connection with project related activities – budget and resources
  • Build a high performance agile team
  • Be ready to take over other application/project in case of acquisitions

Required Education, Experience And Job-related Skills

  • Master/Bachelor degree in IT or Digital Business
  • At least 5-7 year work experience
  • At least 2 years of experience as team lead or Scrum master
  • Good understanding of IT architecture, integration patterns, and databases
  • Experience in developing on and integrating CRM platforms, preferably D365 CE
  • It would be an advantage with specific knowledge in areas such as Pricing engines, CPQ, Marketing automation etc..
  • Solid experience with agile methodologies (Scrum, SAFe) and process excellence
  • Experience with Project Management methodologies in general
  • Experience working in an international environment with teams and stakeholders in multiple locations and time zones
  • Hand-on experience with Azure DevOps preferably including automated testing
  • Understanding of DevOps principles and CI/CD pipelines
  • Fluent in English – oral and written

Personal Qualities

  • Servant leadership style with agile mindset
  • Customer service orientation
  • Can-do attitude
  • Proactive and self-driven
  • Team player and goal oriented
  • Well-structured and organized
  • Good communication skills

We Offer

  • Be a part of a truly awesome team
  • A great working atmosphere with the emphasis on learning and common goal
  • Annual bonus based on KPIs
  • Private Medical Care
  • Long holidays extra pay
  • Home office, if needed
  • International work environment

Application due


Seniority Level


Job Functions

Project Management



Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.