Cluster Showroom Manager

Farrow & Ball Ltd
Job Overview
  • Covering 3 showrooms - Manchester, Wilmslow and Harrogate
  • Oversee the day to day running and operations of the showrooms within your cluster
  • You will have accountability for all aspects of your Showrooms with a key focus on driving sales and profitability, delivering budgeted sales, profit targets and KPI's
  • Ensure the showroom teams are fully supported and equipped to meet the high standards that are required by our brand
  • Meet and exceed sales budget, KPI targets and LFL growth targets
  • Use KPI analysis to inform decisions, motivate the teams and drive sales
  • Develop a selling culture amongst the showroom teams
  • Review and analyse showroom P&L
  • Accurately monitor, analyse and report sales patterns and trends
  • Develop new accounts and maintain sales activity with existing accounts
  • Drive the colour consultancy service from both inside and outside the showroom, ensuring all employees are promoting and selling the service to achieve sales targets
  • Report on objectives set, results achieved and sales performance, collating forward indicators
  • Work cross functionally with the Marketing & Visual Merchandising teams to ensure Farrow & Ball image and showroom look and feel is aligned and maintained to brand visual guidelines
  • Recommend potential advertising venues and marketing strategies to the relevant department within marketing
  • Develop and execute local marketing initiatives that drive footfall into the showroom
  • Act as local Brand Ambassador, networking in the local community
  • Responsibility for stock management and ordering, managing a high value stock inventory
  • Minimise distribution costs and ensure customer orders are met as soon as possible
  • Deliver an excellent customer experience by articulating and promoting “Why Farrow and Ball”
  • Manage overheads and costs to grow profit
  • Financial reporting to Regional Sales Manager and Head Office as required
  • Train, coach and develop team members providing regular feedback
  • Carry out meaningful performance reviews, agreeing and reviewing objectives
  • Recruit, introduce and train new staff within the showroom team
  • Prepare staff rotas for appropriate levels of cover to optimise floor coverage, minimise overtime costs and ensure adequate cover for lunches, holiday and sickness
  • Maintain a safe and healthy working environment, ensuring all occupational guidelines are met including proper lifting, manual handling and safe storage and disposal of paints
  • Continual review of processes and working practices to identify improvements to maximise success of the Showroom
  • Knowledge and experience of leading a team and achieving targets in a retail sales environment
  • A background in design/interiors/creative industry
  • Commercially minded and a proven ability to demonstrate driving sales/LFL growth
  • Strong customer focus and drive for results
  • Proven management, retail and operational experience
  • Strong coaching and mentoring skills
  • Financial understanding and ability to analyse data/metrics
  • Self-starter with high integrity
  • Skilled communication skills and the ability to lead a team by example
  • Assertive and confident style
  • Ability to work under pressure, prioritise and organise workloads
  • Computer literate with knowledge of using Microsoft applications
  • Human resources knowledge and the ability to implement appropriate methods and practices desirable
  • Familiarity with local market desirable
  • High end retail experience desirable
  • A competitive salary, reviewed annually based on individual performance
  • 24 days' annual leave which increases with length of service (plus bank holidays)
  • Group Pension Scheme, matched by F&B
  • Generous staff discount on F&B products
  • Access to Perkbox, our retail discounts platform
  • Employee Assistance Programme with 24/7 support
  • Employee Share Plan
  • Company Sick Pay
  • Enhanced Maternity and Paternity Pay
  • Life Assurance
  • Refer a Friend Scheme
  • Cycle to Work Scheme
  • Season Ticket Loans for travel
  • Free tea and coffee
Job Detail
  • SalaryCompetitive Plus benefits
  • ExperienceKnowledge and experience of leading a team and achieving targets in a retail sales environment
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