Store Support Advisor

Job Description

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Store Support Advisor

Starting salary of Circa £21,000 + Benefits including pension and private health schemes, life assurance and more

Altrincham

You enjoy engaging with people and are a good administrator. Now you want to join a business that will use your talents to the full. That business is AkzoNobel. Home to great products, we have been awarded Top Employer status and are recognised globally for being first with ideas, driving innovation and delivering innovative products all of which allow us to build successful partnerships with customers.

As a Store Support Advisor, you will support our busy retail network of Dulux Decorator Centres on a wide variety of operational, commercial and sales activities. This will involve handling customer and store requests, or queries received via phone, email or social media. We will look to you to provide outstanding levels of customer service while adhering to agreed service levels. The role is about ensuring every customer receives a warm welcome, an informed conversation and a clear personalised proposal. You could find yourself helping a store colleague with an IT issue, supporting a customer register on the website or placing an order on a client’s behalf. Important too, will be the ability to follow set processes and update records accurately.

With good GCSE’s in Maths & English (or equivalent), you will have well developed written and spoken English as well as excellent administration experience. Good at prioritising you will enjoy being part of a team and be proficient in MSOffice and business systems. Of course, you must be organised, effective at managing your time and happy multi-tasking too.

Who are AkzoNobel?

Customers around the world use our trusted brands and products. Some of them are household names, others are more specialist products, but everything we make is likely to play an essential role in your daily routine. We are experts in the proud craft of making paints and coatings, setting the standard in colour and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Our products transform homes and interiors, make buildings better, keep transport moving, and the wheels of industry turning. We have four clear and simple values: Customer Focused, Deliver on Commitments, Passion for Excellence and Winning Together. These values provide the ‘how’ for successful strategy implementation.

If you want to be part of an organisation that is truly passionate about what they do and how they do it then we would love to hear from you.

Please note: In the event of a high candidate response to this vacancy we may close the application period earlier than the date shown.

We may consider flexible working for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 21368