Sales Coordinator

Job Description

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

£19,500 to £21,000 + benefits

Having gained experience in customer service or a call centre role you are looking to develop your skills in a business that offers roles with breadth, depth of scope and impact. That business is AkzoNobel. Home to world class products, we have been awarded Top Employer status and are recognised globally for being first with ideas, driving innovation and delivering innovative products all of which allow us to build successful partnerships with customers.

As a member of the Slough customer service call centre team, you will take calls from direct customers ordering products from across our popular range. Your role will be to ensure orders are taken accurately and uploaded onto our system ready for despatch within 24 hours. We will look to you to build strong client relationships and work with sales teams to ensure brand loyalty. In addition, you will resolve customer queries, monitor the effectiveness of our systems and processes and identify ways in which we can improve service delivery.

To succeed as a Sales Coordinator, you will have GCSE’s including Maths & English or equivalent NVQ/AS level qualifications as well as experience of delivering high standards of customer service, ideally in a call centre environment. You will understand the importance of getting details right first time and are totally customer focussed. Highly numerate, you will possess excellent telephone, communication and IT skills as well as an eye for detail. You will enjoy the challenge of working to tight deadlines and solving problems and are comfortable juggling changing priorities in a fast-moving environment.

Who are AkzoNobel?

Customers around the world use our trusted brands and products. Some of them are household names, others are more specialist products, but everything we make is likely to play an essential role in your daily routine. We are experts in the proud craft of making paints and coatings, setting the standard in colour and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Our products transform homes and interiors, make buildings better, keep transport moving, and the wheels of industry turning. We have four clear and simple values: Customer Focused, Deliver on Commitments, Passion for Excellence and Winning Together. These values provide the ‘how’ for successful strategy implementation.

If you want to be part of an organisation that is truly passionate about what they do and how they do it then we would love to hear from you.

Please note: In the event of a high candidate response to this vacancy we may close the application period earlier than the date shown.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We may consider flexible working for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 11120