Membership Administrator
- Post Date:9th January 2024
- Views 225
Job Description
| Job Title: Membership Administrator
|
Reports to: Office Manager
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| Location: Westwood Business Park, Coventry (CV4) | Start date: February 2024
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About Us: The British Coatings Federation is the Trade Association representing the interests of the decorative paints, industrial and powder coatings, printing inks, and wallcovering manufacturers in the UK. We have over 140 Full manufacturer members and another over 100 Associate/supplier companies in membership. In all, BCF’s members represent 95% of all the UK sales of paints, coatings, printing inks and wallcoverings, making us the authoritative voice of the sector.
General Purpose:
The post holder will provide administrative support to the Technical and Membership Executive.
Specific accountabilities:
- Act as point of contact for membership enquiries.
- Deliver membership-related advice and administrative support to our members, applicants and customers.
- Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection.
- BCF member communication distribution – referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the BCF website.
- Produce and distribute certificates and welcome/renewal packs for new and existing members.
- Cover the Technical and Membership Executive in their absence.
- Covering staff absences and support with general administration in the team as required specifically member comms.
- Manage the Clevershare screens and welcome.
- Managing BCF member meetings through the CRM system and internal meeting calendar.
- Coordinate BCF member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at BCF office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house.
- Responsible for member and outside meeting bookings including hosting – liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments and lunch, clearing and cleaning down.
- Meet and Greet visitors/members to BCF’s Spectra House. Oversee visitor’s attendance log for the office.
- Supporting the order of catering supplies for the meetings.
- Help to grow meeting room bookings at Spectra House.
- Support Mailings – physical distribution of marketing material (labelling, envelope stuffing)
- Telephone reception duties, forwarding calls and taking messages logging help desk enquiries in Asana and managing responses.
- Manage stocks of stationery, photocopier parts, and refreshments.
- Other work as required to support the Office Manager with HR tasks such as recruitment and holiday/absence records as requested.
- Conference & awards administrative support.
- Some event attendance may require overnight stays (four events a year).
Skills and competencies
- Very strong IT skills
- Advanced level of MS Excel and PowerPoint
- Basic HTML knowledge
- Enthusiastic and confident
- Organised and efficient
- Diplomatic and trustworthy
- Attention to detail
- Excellent team player
Education & Experience
Required:
– GCSEs in Maths and English, and at least 3 other subjects or equivalent
– Advanced technical skills
Hours: 28 hours (Mon-Thurs)
Salary: £18,500.00
Why BCF?
BCF’s members represent 95% of all the UK sales of paints, coatings, printing inks and wallcoverings, making us the authoritative voice of the sector.
Our members’ products are used downstream across various other industries, supplying the construction, home improvement, health, medical devices, agriculture and food, printing, automotive, aerospace and other advanced manufacturing sectors – we are the most looked-at industry, and you’ll find our members’ products in almost every aspect of day-to-day life.
As a business, we have five core values:
- Ethics and integrity
- Infectious passion for the sector
- Members first
- Proactive and influential
- Equality, respect and inclusion
BCF’s positive culture drives our success with every member of the team highly engaged. BCF employees work as a team supporting each other to bring great outcomes. Mutual respect, trust, accountability, and learning opportunities in an environment where mistakes are not criticised but used as learning experiences help each team member to thrive.