IT Support Technician

Job Description

About Us

Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.

About the role

The UK team provides IT project and support services to the UK sites, including head office, R&D, and manufacturing facilities. The individual will help us to deliver high performance solutions and services. We have a vacancy for a role which delivers day-to-day support to those working at the Bar Hill site or to our hybrid/remote workers.

In the role you will learn about the Domino business and how we (IT) enable employees/departments to deliver success. As well as looking after individual IT needs, you will be help to support business systems and infrastructure around the Bar Hill site. This is a great opportunity to gain experience of collaborating with a UK and a global IT team.

About you

You will have experience of providing customer support and resolving issues with laptops and PCs running Windows O/Ss. You will be comfortable accessing our networks and servers (business systems) to triage any issues. You will be working with Active Directory to manage network and Office 365 accounts. We would encourage you to develop across all IT skills in the business so that you can assist with all support activities and improvement projects.

We use a Service Desk system to manage our priorities and to keep in contact with our customers.

This role is suitable to someone who is keen to learn and may only have limited experience in IT support. In the UK IT team we provide desk-side support, project management, network/database/server management, and consultancy to teams looking for new or improved IT solutions. In addition to supporting the UK, we also support business systems in use across the globe. We are flexible and can provide an IT career path for any individual with a strong team attitude and a passion to support our customers.

Background Checks

Due to the nature of this role the successful candidate will need to complete background checks including a DBS check and 5 years’ employment/educational references – these will need to be completed before the successful candidate can start the role.

What you can expect

As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few! We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.

Positions may be at an advanced stage of the recruitment process and can close at any time.

Ref

Due to the nature of this role the successful candidate will need Aviation Security Clearance. Therefore Aviation Background checks as specified by the Civil Aviation Authority (including a DBS check and 5 years’ employment/educational references) will need to be completed before the successful candidate can start the role.

Positions may be at an advanced stage of the recruitment process and can close at any time.