Customer Support Engineer – Remote UK

About The Role

Joining the UK Field Service team, the Customer Support Engineer will be visiting our commercial clients to provide solutions and support across the range of Domino coding, marking and printing technologies. As the face of Domino you’ll carry out:

• Installations.
• Preventive maintenance.
• Equipment health checks and repairs.

In this customer facing role you will have the ability to positively influence the efficiency for our customers, you will:

• Investigate, diagnose and rectify faults.
• Capture material, labour and stock within our service management systems.
• Positively influence customer relations, input into product design, feedback sales and other commercial opportunities to colleagues.

This role will enable you to become a specialist in the Domino range of products, visiting both small and multinational clients across Southern England and ideally you would be based in North Kent or South Essex. Working with a high level of autonomy closely supported by the Regional Service Manager, internal Technical Support Team and your peers this is an excellent opportunity for someone who enjoys overcoming technical challenges and working collaboratively with customers and colleagues.

About You

This is a great opportunity for someone to gain experience as a Customer Support Engineer who has a electro-mechanical, technical or engineering background. We operate within multiple industries and in this role, you’ll be supporting customers across a range of sectors such as Food, Beverage, FMCG Manufacturing and Packaging, therefore familiarity within these industries would be beneficial. We’re seeking candidates who enjoy technical challenges, working with customers and maintaining accurate records. Accuracy, attention to detail and a methodical approach to fault finding is essential. Representing Domino for the region, you’ll be reliable and organised with the ability to communicate technical information to a non-technical audience and identify further commercial opportunities. Candidates will be required to travel as part of the role therefore a full driving license is essential.

Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

What You Can Expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute.
• Pension plan, starting with 8% employer contributions.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isn’t just in providing cutting-edge variable data printing technology; it’s in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.