Customer Service Representative-Bolton-Hybrid

In the role of a Customer Service Specialist at our Bolton, Greater Manchester site you will providing a variety of customer service support to internal and external customers. Your responsibilities will include solving problems, researching complex information and building customer relationships.

This position is based onsite and offers some hybrid working. Monday – Friday.

We are ideally looking for someone with previous customer service and export experience. In return we offer an attractive salary, site bonus, company contributed pension, a cash plan medical program, support and ongoing development and a career within a Global company.

Responsibilities include…

• Places customers sales orders in a timely fashion and before order cut-off.
• Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
• Can handle all levels of complexity in orders (including export paperwork and certifications).
• Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
• Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding,Warehouse setups, IT enhancements, etc
• Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.

The skills and experience we are ideally looking for…

• 2-3 years of progressive customer service experience
• Experience resolving customer problems and concerns
• Experience developing correspondence and communications
• Experience applying department policies and procedures to difficult situations
• Experience in an ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills
• Export experience, knowledge of Incoterms and export documentation
• European language skills also an advantage

Our offer…

• Work life balance
• Competitive compensation programme
• Bonus plan
• Cash plan medical
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.