Technical Services Advisor

Sherwin-Williams
Job Overview
Summary:
  • This role provides technical direction and assistance to customers regarding the use of the product lines, colour issues/support and facilitates account management with sales
Responsibilities:
  • Responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies, and assisting customers with improving operational quality and efficiency
  • Carry out end user installations and training will be a key part of this role with clear communication to end users on our products and application methods
  • Development of our key accounts that we have in the UK distribution network and the relationships we own between them and ourselves
  • This is a key customer facing role and will require daily interactions with business partners, attending distribution meetings/training and end user accounts
  • The introduction of new product lines and SKU's will be a target for this role to push training and knowledge out into the market
  • Reporting into the National Account Manager and working alongside the Zonal Sales Managers you will drive the business, sales, product support and training forward strategically over the years to come
  • By working with the distribution accounts and end users at the field level you will need to effectively communicate the business, product, support systems and value add packages
  • This role will have a key link to the Sales Support Team (SST) based at the Biggleswade site
  • The SST will support you, your team and your customers daily
Requirements:
  • Educated to GCSE level or equivalent
  • Ideally from a refinish or coatings background
  • Knowledge of the refinish industry
  • Able to demonstrate products and correct process in a bodyshop environment
  • Must be able to demonstrate a track record in a customer facing role
  • Ability to negotiate
  • Excellent communicator
  • Computer literate - able to use microsoft packages to a good standard
  • Ability to use all refinish products to a high standard
Job Detail
  • ExperienceIdeally from a refinish coatings background
  • QualificationsEducated to GCSE level or equivalent
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