Technical Services Advisor

Sherwin-Williams
Job Overview

Manchester Area. The role will cover the Northern UK (M62 and above)

Responsibilities:

  • Provide technical direction and assistance to customer regarding the use of the product lines, colour issues/support and facilities account management with sales
  • Responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies
  • Assisting customers with improving operational quality and efficiency
  • Carrying out end user installations and training will be a key part
  • Clear communication to end users on our products and application methods
  • Development of our key accounts that we have within the UK distribution network and the relationships we own between them and ourselves
  • Daily interactions with business partners, attending distribution meetings/training and end user accounts
  • Introduction of new product lines and SKU’s will be a target for this role to push training and knowledge out into the market
  • Reporting into the NAM and working alongside the Zonal Sales Managers, you will drive the business, sales, product support and training forward strategically over the years to come
  • Working with the distribution accounts and end users at the field level, you will need to effectively communicate the business, product, support systems and value add packages
  • Key link to Sales Support Team (SST) based at the Biggleswade site
  • The SST will support you, your team and your customers daily

Requirements:

  • Knowledge of VR product, applications, technologies and competition
  • Microsoft Excel, Word and PowerPoint (high standard)
  • Full UK Driving License

Preferred:

  • Working for paint/coatings company or equivalent
  • Experience within the UK refinish market
  • VR application theory and understanding

Job Detail
  • SalaryTBC
  • ExperienceSome experience working in the Automotive VR market or aftermarket
  • QualificationsGCSE - Maths and English equivalent