Technical Service & Compliance Manager

Farrow & Ball Ltd
Job Overview
Summary:
  • Responsible for ensuring the highest degree of product performance and compliance communication across a wide range of internal and external stakeholders
  • Working collaboratively, you will provide insight to drive the product development and innovation programs
  • Carry out benchmarking to provide data on Farrow & Ball's performance against a range of competitors
  • Ensure global legal technical compliance of paint and wallpaper, including chemical and labelling regulation, along with a knowledge of upcoming risks and mitigation strategies
  • Support Sales and Customer Service product enquiries, producing technical reports to aid sales opportunities to mitigate customer problems
Responsibilities:
  • To ensure the performance of Farrow & Ball's paints and wallpapers is fully understood and communicated
  • To work with Research and Technical Deveopment and Marketing identifying opportunities and developing new products
  • To test in a targeted way our product performance globally to inform Marketing campaigns and Product Development
  • To ensure global chemical legal and standards compliance
  • To ensure in house and third-party testing is robust and repeatable
  • To ensure that product quality is maintained to agreed standards
  • To test product performance and provide honest information on preparation, application and expected longevity
  • To technically resolve customer enquiries providing remedial advice
  • To work with Sales to ensure clients receive the best technical advice and increase sales
  • Ensure the Health & Safety is of a high standard within the department, including completion and maintenance of Risk Assessments and Safe Systems of Work
  • To maintain a clean and tidy working environment
  • To undertake other duties as and when directed by the Head of Department
Requirements:
  • Experience of Coatings Formulation process, the raw materials used and their impact on product performance
  • An understanding of the paint manufacturing process
  • Experience of Coatings performance and testing techniques
  • Experience of presenting Technical information to Consumers both verbal and written
  • Chemical Legislation with a focus on it impact on Coatings
  • Experience of managing a team with multiple priorities is desirable
  • Minimum A level science (Chemistry, Physics or Paint Technology) or equivalent
  • 5 years in a Coatings Technical role
Benefits:
  • A competitive salary, reviewed annually based on individual performance
  • 24 days' annual leave which increases with length of service (plus bank holidays)
  • Group Pension Scheme, matched by F&B
  • Generous staff discount on F&B products
  • Access to Perkbox, our retail discounts platform
  • Employee Assistance Programme with 24/7 support
  • Employee Share Plan
  • Company Sick Pay
  • Enhanced Maternity and Paternity pay
  • Life Assurance
  • Refer a Friend scheme
  • Cycle to Work scheme
  • Season Ticket Loans for travel
  • Free tea and coffee
  • Free onsite parking at our head office
Job Detail
  • SalaryCompetitive Plus benefits
  • ExperienceExperience of Coatings Formulation process, the raw materials used and their impact on product performance
  • QualificationsMinimum a level science (chemistry, physics or paint technology preferable) or equivalent, preferable degree in science (Chemistry or Paint Technology) or equivalent
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