Technical Service Apprentice

Rustins
  • Post Date: 2nd July 2020
Job Overview
Summary:
  • We seek a Technical Service Apprentice to be a part of Rustins' technical team
  • To work closely with the administration team and sales managers to respond to customer queries about our paint and wood finishes, and organise technical documentation for our products such as safety data sheets
  • Once trained, you will deal with the end users and stockists of our products as well as your internal colleagues
  • The end users include trade decorators and household users
  • Our stockists include large chains of merchants such as Homebase and Dunelm as well as many independent hardware stores and paint merchants
Requirements:
  • Comfortable using computers
  • Team oriented approach
  • Well organised
  • Interest in DIY
  • Have good written and speaking abilities
  • We will provide training for our computer system and the products
  • We will sponsor the candidate as an apprentice and part of your role will be studying for a Customer Service Practitioner or Customer Service Specialist qualification
After we train you, which will take many months including your apprenticeship studies, you key responsibilities will be:
  • Understanding the Rustins family of products inside and out so that you can answer questions
  • Promptly acknowledging and resolving customer queries
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Communicating with customers through email and phone
  • Keeping records of customer interactions, transactions, comments and queries
  • Coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Generating Product Data Sheets and Safety Data Sheets
Preferred Skills and Experience:
  • GCSE level qualification in English and Maths
  • Qualification in at least one science such as chemistry
  • Experience with computers
  • Teamwork and desire to help internal colleagues and external customers
  • Enthusiastic manner that is polite, clear, helpful and patient
  • Most important: a keen interest in the job!

To apply, please send your CV and cover letter to psoni@rustins.co.uk

Job Detail
  • ExperienceExperience with computers
  • QualificationsGCSE level qualification in English and Maths, qualification in at least one science such as chemistry
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