Technical Product Specialist
- Post Date:2nd December 2022 14702
- Views 16
Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.
About the role
We are looking for a Technical Product Specialist to join our Digital Printing Solutions team, to support the rollout of the latest generation of digital inkjet colour label printers. You will be working within a small team of product specialists, to carry out product support, validation and research and development. As part of this role some of your key tasks will be:
- Work with Domino product installation and support teams in Europe, USA and Asia, to ensure that their technical competency for newly released products is sufficient to allow them to successfully install and provide ongoing customer support and service.
- Work with technical helpdesk support team to ensure timely resolution for customer technical issues.
- Perform root cause analysis and fault finding both in house in Domino UK R&D facilities and at customer sites, to prevent product reliability issues and minimise warranty failures.
- Responsible for the validation, documentation and field support for new product enhancements.
This is a great opportunity for someone who has experience working in a technical support or R&D validation role and dealing with customers, experience within inkjet is advantageous. You’ll be an excellent communicator, internally as well as with our customers and be able to deal with and solve complex technical issues and be able to demonstrate a competency in electrical and mechanical fault finding in time critical environments.
Experience working with high voltage electrical machinery, web fed media transport systems and PLC control software as well as fluid control/recirculating ink systems would be advantageous.
What you can expect
As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few! We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of an organisation which really cares about their people, as well as offering challenging and rewarding careers.
Positions may be at an advanced stage of the recruitment process and can close at any time.
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