I2C Specialist

Application deadline date has been passed for this Job.

I2C Specialist

  • Post Date:6th April 2021
  • 13658
  • Views 16
0 Applications
Job Description

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Debt Collection Specialist

Competitive salary, generous benefits

Purpose/Key Objectives of the Job:

    • To improve cash-flow, facilitate sales growth, diminish days of arrear and minimize bad debts
    • Being a valued business partner to AkzoNobel BU’s by delivering solid and strong Collections Management to facilitate their business growth ambitions while timely collection the outstanding overdue balances.
    • Sharing best Collections Management practices within AkzoNobel.
    • Collections management, effectively prioritize the collection of the portfolio to ensure timely and professional collection of aged overdue balances.
    • Flagging dispute in the system and fill in the most complete description of the dispute that is preventing the customer from making payment.
    • To provide consistent and qualitative information on overdue balances and other (structural) issue impacting collection efficiency.
    • Customer Master Data maintenance, making sure that gaps and errors are escalated and corrected.
    • Issues associate with the cash management and resolve the same
    • Take legal actions against non-paying customers.


Stakeholder management:

    • Inform management of collections and credit issues & work closely with internal BU’s-Customer Service, Sales and Infosys teams to resolve credit and billing issues.
    • Pro-actively inform management of issues that will impact the top line or bottom line performance.

Execution of activities:

    • Daily reporting of the overdue number and should have good knowledge of the BI & SAP
    • Adherence on the calling roster
    • Prioritize collection follow up activities daily and execute on it by phoning and emailing overdue customers/ sales team
    • Tracking the collection plan received and regular monitoring the same
    • Regular calls with the business team and update on the collection progress and issues if any faced by the team
    • Monthly working for the provision and reconciliation with the GL
    • Closely working with the sales/customer for the order release during the overdue
    • Sharing the input to the credit team on the sticky customer and customer who are delaying the payment to have the proper credit limit
    • Monitoring the payment efficiency of the customer
    • Customer balance confirmation and reconciliation
    • Updating the legal master of the customer and following up with the legal agency for the same
    • Dunning management for the customer as per the policy(soft/Legal)
    • Working closely with the commercial/sales and finance to solve the issues related to credit note,debit note,sales retrun etc
    • Marking of invoice as dispute in system
    • Responsibly take full charge of legal case, including existing & new.
    • Follow up with the collection agency on regular basis
    • Need based customer visit

Job Requirements

Essential Experience:

    • 5+ years finance and/or Collections experience.
    • Experience with working in matrix organization.
    • Working within a multicultural environment.
    • Experience in AkzoNobel O2C tools (e.g. SAP, FSCM, MFGpro, EBS).
    • Experience of working as business partner with management.
    • Experience in execution of standard processes.
    • Able to set priorities and work independently.

Desirable Experience

    • Full order to cash end to end process knowledge and experience.
    • Business knowledge.
    • Negotiation skills
    • Language skills (English essential).
    • Experience in sales/customer focused commercial role.


    • Minimum English spoken and written.
    • Excellent communication, networking and presentation skills.
    • Commercial focus and balanced decision making.

Education/Certificates/Licenses/Registration required:

    • Degree level or equivalent (experience).
    • Desirable
    • Bachelor’s degree.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 9742