Customer Success Coordinator- Cambridgeshire

Customer Success Coordinator

1 Year Fixed Term Contract

Hybrid working – 1 day a week in our Bar Hill, Cambridgeshire office (part-time applications will be considered)

£27,000 – £29,000 per annum

About the role

Working for the UK Sales and Service Channel and part of the wider UK Marketing team, this is a role within the Customer Operations Team. The position supports Area Account Managers in the customer life cycle. Proactively helps customers from enquiry to post installation to ensure successful delivery, use of our products and services to deliver desired customer outcomes. Demonstrate expertise and listening skills to collaborate with colleagues and customers to provide excellent onboarding and service, externally and internally. Support the growth of customer lifetime profitability, take responsibility, and show ambition to contribute to a customer success focused culture.

About you

• An enquiring mind with a desire to learn.
• Customer service and success experience
• Outstanding customer service skills
• Commercial mindset
• An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g. Oracle, Salesforce)
• Project Management and/or Data Management experience
• Excellent written and verbal communication skills
• Strong organisational skills with an eye for detail
• Proven experience of prioritising a busy workload
• A growth mindset and willingness to embrace change.

What you can expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

– 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.

– A discretionary bonus scheme, a testament to your hard work and dedication.

– Life insurance, providing security and peace of mind for you and your loved ones.

– Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.

– Pension plan, starting with 8% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams – what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. This role has a requirement for weekly office attendance on a hybrid basis.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isn’t just in providing cutting-edge variable data printing technology; it’s in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.