Customer Services Advisor

Sherwin-Williams
  • Bolton, UK
  • Post Date: 10th September 2019
  • Apply Before: 31st December 2019
Job Overview
Summary:
  • Reporting to the Customer Services Manager, the main purpose of this role is to provide assistance to customers and colleagues throughout the company's service operations
Responsibilities:
  • Dealing directly with customers to ensure effective order management
  • Ensure the company meets the Perfect Order Fulfilment delivery targets
  • Provide necessary information required by the customer including price, technical, health & safety information, consumption reports and account information
  • Negotiate order priorities with the demand planning department to best service customer requirements
  • Provide high levels of customer service & support to sustain our customer satisfaction levels
  • Manage orders in line with standard procedures and a focus on despatch deadlines and correct pricing
  • Provide product, price and delivery information to customers and colleagues in a timely manner
  • Maintain accurate information in order to handle all aspects of the account
  • Encourage and develop a team culture within own team and across the company
  • Ensure a proactive approach to the implementation of all health, safety & environmental requirements
Requirements:
  • Excellent English language skills - spoken and written
  • Customer service and business to business experience required
  • Ability to work in a team
  • Excellent, professional phone manner
  • NVQ level 2 qualified or equivalent
  • Experience of working in a fast pace, dynamic office environment
  • High level of commercial awareness
  • Knowledge of a second language desirable
  • Fully conversant with order management processes and procedures
  • Excellent, professional phone manner
Job Detail
  • SalaryTBC
  • ExperienceCustomer service and business to business experience required, experience of working in a fast paced, dynamic office environment
  • QualificationsNVQ level 2 qualified or equivalent
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