Customer Services Advisor

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Customer Services Advisor

  • Post Date:12th August 2020
  • Views 241
0 Applications
  • Salary Competitive Plus Benefits
Job Description

Key Responsibilities

What we expect from you

  • Order processing, supporting our stockists in all aspects of the ordering process
  • Adopt a proactive approach to relationship management, ensuring stockist needs are understood, fulfilled and communicated across the business
  • Demonstrate a sale through service methodology and apply commercial acumen
  • Promote the company and the product with passion
  • Data entry
  • General administration

Key Attributes

  • High level of accuracy and able to process efficiently
  • Patience and empathy
  • Friendly, articulate and professional
  • Accountability and ownership
  • Open minded, adaptable and team spirited
  • Able to handle complaints and remain calm under pressure

What you can expect from us

  • A competitive salary, reviewed annually based on individual performance
  • 24 days’ annual leave which increases with length of service (plus bank holidays)
  • Group Pension Scheme, matched by F&B
  • Generous staff discount on F&B products
  • Access to Perkbox, our retail discounts platform • Employee Assistance Programme with 24/7 support
  • Employee Share Plan
  • Company Sick Pay
  • Enhanced Maternity and Paternity pay
  • Life Assurance
  • Refer a Friend scheme
  • Cycle to Work scheme
  • Season Ticket Loans for travel
  • Free tea and coffee