Customer Services Administrator

Farrow & Ball Ltd
  • Wimborne, UK
  • Post Date: 10th September 2019
  • Apply Before: 31st December 2019
Job Overview
Summary:
  • Part time, 32 hours per week
  • Provide an efficient and professional support service to the customer service teams
  • Possess both excellent organisational and communication skills, have a flexible, proactive and professional approach to work and be a real team player
Responsibilities:
  • Responsible for all customer services administration processes including:
  • Order inputting
  • Order acknowledgements
  • Case logging of product and delivery issues
  • Liaising with third party carriers when required
  • Maintaining customer records
  • Provide support and cover for other administrators, as required
  • General administrative and ad hoc clerical duties to support the CS team and wider business where needed
Requirements:
  • Exceptional attention to detail
  • IT skills to include IFS, Outlook, MS Word, Excel & PowerPoint
  • Excellent verbal and written communication skills
  • Language skills would be desirable
  • Approachable
  • Solutions orientated
  • Team player
  • Drive, enthusiasm and a proactive 'can do' attitude
  • Confidentiality
  • Flexibility
  • Able to challenge at all levels to improve the business
  • Exceptional organisational skills with sound ability to prioritise workload
  • Lead by example by 'living' the organisations values each day and demonstrating high levels of motivation
  • Quality/right first time focus
  • Passionate and determined
  • Proactive and inquisitive
  • Conscientious and diligent striving for excellence
 
Job Detail
  • SalaryCompetitive Plus benefits
  • ExperienceSee requirements
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