Apprentice Customer Service Assistant

Job Description

If you are someone who is passionate about developing a career in marketing and customer services, and looking to join an innovative and vibrant team, then we want to hear from you.

Closing date: 04 Apr 2022

Apprenticeship Summary

• Annual wage

£9,379.76

This position is advertised using a salary scale from 180.38 per week to 356.25 per week and will be discussed in more detail at interview

• Working week

Monday to Friday 08.30 – 17:00 with an hour unpaid for lunch Total hours per week: 37.50

Total hours per week: 37.5

• Expected duration

12 Months

• Possible start date

18 Apr 2022

• Date posted

today

• Distance

119.4 miles

• Apprenticeship level

Intermediate

Level 2 (GCSE)

• Reference number

VAC********

• Positions

1 available

What will the apprentice be doing?

Be part of the Customer Services Team and welcome customers.

Help to manage our complaints process and put things right for customers.

ou will be responsible for assisting customers with unique colour formulations, colour matching and samples.

You will produce daily, weekly, and monthly reports of customer related data and marketing analytics.

Assist with general office duties, whether it be distributing daily post to assisting the Managing Director!

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Apprenticeship Standard, Including Functional Skills If Required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model. You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter ‘Gateway’ and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Upon successful completion of this apprenticeship, there is an opportunity to discuss further development within your role and within the company using higher level programmes within the apprenticeship offering.

Requirements And Prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 3) Desired

GCSE or equivalent Maths (Grade 3) Desired

Things to consider

You will assist the Head of Marketing with marketing activities whether it be generating materials, be involved in campaigns, or updating the website. You will work on social media across a multitude of platforms, recommending posts whether it be product related, news items or re-posting customer content, along with monitoring media platforms.

About The Employer

Dacrylate Paints are a chemical manufacture that specialises in supplying high performance coatings and paints. At Dacrylate, everything we do is about our people. We inspire each other to be the best they can be and by providing a great place to work for everyone no matter what role they do – We strive to achieve excellence in everything we do. This is especially shown through the nominations and awards that our previous apprentices have won as they continue their career at Dacrylate.

Employer

DACRYLATE PAINTS LTD

Dacrylate

Address

LINDLEYS LANE

KIRKBY-IN-ASHFIELD

NOTTINGHAM

NG17 8AL

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Laura

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)